Consumer Information Guide

Agency Information

Patient Rights

As a patient of OnVerra Health, you have the right to:

• Be treated with courtesy, dignity, and respect at all times
• Receive complete information about your care plan, services, and any changes to your care
• Participate in planning your care and making decisions about your treatment
• Refuse any treatment or service without penalty
• Have your personal health information kept private and confidential in accordance with HIPAA
• Access your medical records and request copies
• Voice grievances or complaints without fear of retaliation
• Receive care without discrimination based on race, color, religion, sex, national origin, age, disability, or sexual orientation

Complaint Procedures

If you have a concern or complaint about your care, please contact our office first. We will investigate and respond within 5 business days. If you are not satisfied with our response, you may contact the New Jersey Division of Consumer Affairs:

Fees & Billing Information

OnVerra Health accepts Medicaid managed care (MCO) plans and private pay arrangements. We do not balance-bill patients for services covered by their insurance plan. For private pay services, rates are discussed and agreed upon before care begins. You will never receive unexpected charges for authorized services. Contact our office for current rate information and insurance plan participation.